Chirag Chandani

2025 – PresentNoida

Director/Co-founder

Theoron Strategy & Engineering Private Limited

Define and execute company strategy, driving revenue growth and sustainable scaling.
Lead day-to-day business operations with on-time project delivery and efficiency KPIs.
Guide budgeting, forecasting, and resource allocation for long-term financial stability.
Foster strategic relationships with clients, partners, and government stakeholders — tracked via CSAT, NPS, and client retention.
Mentor and grow a strong leadership team and culture, monitored through retention, engagement, and succession strength.
Scan market and competitive trends, using new-offering revenue and market expansion as strategic indicators.
Uphold governance, legal, regulatory, and ethical standards — measured by low compliance incidents and clean audits.
Led architecture and deployment of 'VaibhavShreeAdyan' — a real-time public sector survey platform.

2010 – 2025Fairfax, Noida & London

Senior Director, Head of Product Development

3Pillar Global

Headed the India Centre, managing 25+ clients and geographically distributed teams across multiple countries.
Directed Client Support Services for 11 accounts with CSAT, NPS, and weekly/monthly/quarterly health feedback mechanisms.
Drove projects from sales to deployment within a global Agile delivery model.
Owned gross and direct margins, aligning operations with commercial objectives.
Established the client engagement department and served as career coach for Product Team Leadership.
Led KPI tracking and integration processes for acquisitions, with a focus on automation strategies in software delivery.
Partnered with HR on hiring, employee initiatives, and overall workforce experience.
Coordinated integration efforts for new acquisitions while managing practice operations globally.

Previous Roles at 3Pillar Global

Director of Client Engagement

Managed global client accounts, ensuring high-quality delivery experiences.
Acted as a liaison between sales and delivery teams to drive account growth and renewals.
Maintained strong client relationships aligned with business objectives.

Senior Technical Engagement Manager

London, UK

Led client-facing product development initiatives in the UK market.
Collaborated with engineering teams to deliver impactful solutions tailored to client needs.
Focused on customer advocacy, lifecycle management, and aligning technical requirements with business drivers.

2007 – 2010New Delhi & Fairfax

Technical Associate (Energy Domain)

ICF International

Contributed to development of The Building Energy Analysis Console within the ITS Energy domain over 3+ years.
Provided operational support to a team of 8 in interactions with third-party vendors.
Improved process efficiency by up to 20% through streamlined workflows and best practices.
Led a cross-functional team of development, QA, and support for 2 years.
Spearheaded strategic initiatives resulting in a 40% improvement in team engagement and productivity.

2003 – 2007Bangalore, London & San Francisco

Senior Technical Specialist

Infosys Technologies

Part of the enterprise-wide technology capability unit (SETLabs) delivering quality solutions on the Microsoft platform.
Designed and implemented robust technical solutions addressing diverse business needs.
Led development, QA, and support teams, ensuring seamless collaboration and delivery excellence.
Improved operational processes by up to 20%, optimizing workflows and reducing inefficiencies.
Provided technical expertise in retail operations and systems integration.

Core Competencies

Delivery Management

Driving successful project delivery while adhering to timelines, budgets, and quality standards.

Portfolio & Risk Management

Managing diverse portfolios and mitigating risks to align outcomes with organizational goals.

Team Leadership & Coaching

Building, leading, and mentoring high-performing teams through collaborative leadership.

Customer Engagement & Account Management

Cultivating client relationships and driving satisfaction through strategic account management.

Budgeting & P&L Ownership

Managing budgets and P&L responsibilities to optimize financial performance and margins.

Process Management

Refining operational processes to improve delivery efficiency across engineering and product.

Employee Experience

Enhancing employee experience while monitoring sales funnels and work pipelines.

Agile Transformation

Promoting Agile lifecycle management and coaching teams on best practices.

Public Sector Digital Solutions

Survey, health, and AI projects delivered across Uttar Pradesh & Maharashtra.

Selected Engagement Highlights

E-Commerce Platform Transformation

Led redesign of a scalable e-commerce platform for a major retail brand using .NET Core, Azure, SQL Server, and AngularJS with a microservices architecture.

40% increase in online sales within six months

Banking Solutions Enhancement

Overhauled a legacy banking transaction system to a cloud-native solution using AWS Lambda, DynamoDB, Python, and Kubernetes.

30% faster processing, 20% cost reduction, strengthened security

Travel Booking System Optimization

Integrated AWS services (EC2, S3, RDS) for a global booking platform using Node.js and React to enable real-time capabilities.

100,000+ concurrent users, 25% lower cost, 35% faster response

Insurance Claims Management

Developed a cloud-based claims application for insurance clients using .NET Framework, Angular, and Azure DevOps with workflow automation.

50% reduction in claim processing time, +25% CSAT

Product Management for Distributed Apps

Directed product strategy and delivery of distributed enterprise applications across .NET, AWS, Node.js, and Groovy stacks.

30% faster time-to-market for new features

VaibhavShreeAdyan — Public Sector Platform

Led architecture, design, and deployment of a comprehensive survey platform for real-time data collection across government programs.

Government & social-impact delivery at scale

AIRA — AI Readiness Assessment

Led the AI assessment framework helping enterprises adjudicate and plan their AI adoption journey.

Strategic AI roadmaps for multiple enterprises

Experience